Portfolio of Services

Technology Planning and Forecasting

We’ll help you figure out what technology you’ll need to support your business plan and goals.  We don’t have a crystal ball; but when we understand where you want to go, we can help you get there.

Business Continuity and Security Risk Assessments and Planning

What is “business continuity”?  Essentially, it refers to how a business will continue to operate when calamity strikes; whether it be a fire, catastrophic technology failure, physical security breach (i.e. theft), cyber-security breach, information loss, or other traumatic event.  Simply put, how fast you can be up and running again?

Hardware Selection

You’ve decided to add or replace a device but with the hundreds of brands and thousands of choices, you’re not sure where to start.  We can help.  We’re brand-neutral; so with our experience, we can make recommendations that will fit your requirements.

Policy Development and Planning

Ever wonder what could happen if someone leaves the company but has all of their confidential company files stored in their personal cloud box?  Or their personal phone is full of confidential business contacts and emails?  We’ll help you create policies to protect the business in situations like these.  And if your situation is unique, we have legal partners that understand the best way to protect your intellectual property.

WiFi and Network Analysis

WiFi is a great convenience but often can be “moody”.  We’ve seen cordless phones, office microwaves, and other seemingly innocent devices wreak havoc with WiFi; so we’ve invested in specialized tools in order to analyze the ariwaves and help to plan WiFi installations.

Technology Assessments

Essentially an audit of your systems, the goal of an assessment is threefold:
   1.  Document everything so that information is easily available when you need it.
   2.  Have a record of everything for insurance purposes.
   3.  Establish a baseline for planning purposes.

Hardware & Software Setup, Configuration, and Deployment

Whether you need to add a single computer or printer to your office or your entire system needs an overhaul, we can help.  Change can be difficult; so we’ll do our best to minimize the “bumps”.

Network and System Design

Even though plug-and-play works for most individual devices, in a business setting where there are multiple everything (computers, printers, phones, tablets, etc.), planning and design will alleviate device conflicts and network issues.

Mobile Device Integration

We can automatically synchronize your mail, contacts, and calendar on your laptop, tablet, phone, and desktop AND keep your information from becoming public.  No more missed appointments because you haven't had a chance to sync your phone to your laptop.

Secure Automated Remote Offsite Backup

Everyone knows they need to backup but many businesses don’t do it, or it’s not secure, or there’s no archiving, or it’s not protected against fire/theft.  Some businesses use an out-of-country backup where Canadian privacy laws don’t protect it.  Our service automatically backs up your critical information to a secure location within Canada.  It even backs up your backup to another secure location in Canada.

Vendor Coordination

We’ll work with other suppliers on your behalf to ensure that everyone is “one the same page” for projects and ongoing support.

Monthly Maintenance Plans

We have standard monthly maintenance plans for your peace of mind.  If your situation is unique, a plan can be tailored to fit your needs.

Remote & Onsite Assistance

Whenever possible, we’ll provide remote assistance but some things are more efficient in person; and some work can only be done at your facility.  Most times, support can be provided remotely but for the times it can’t, we’ll be there in person. 

Automated Predictive Maintenance

Software to monitor your business-critical equipment 24x7 and notify us (and you, if you want it) of developing problems so they can be fixed before  they become “show stoppers”.

Diagnostics and Troubleshooting

It’s very frustrating when something used to work and suddenly stops.  Often something simple like restarting a device will fix the problem; but for those times it doesn’t, we can help.

Performance Improvements & System Optimization

When your systems don’t seem to be performing like they used to, we can help by ensuring your hardware and software is optimized.  Just like cars, technology sometimes needs a tune-up.